Yesterday we saw iFixit release their Microsoft Surface Pro teardown
and they talked about how it has the worst tablet repairability score
ever. It blows my mind how much Microsoft was able to pack into the
Surface Pro and I doubt few would ever even try to crack it open for
repairs.
The difficulty in repair has some people up in arms questioning why
in the world they would pay $900+ for a Surface that may be rendered
useless if they dropped it or spilled something on it. However, as one
of the few lucky 128GB Surface Pro buyers, I can recommend you simply pay the $99 for the Surface Pro Complete warranty. This is especially recommended if you plan to carry your Surface Pro around all the time like I do.
The Microsoft Complete for Surface warranty gives you an extended
warranty and support service for two full years. The protection covers
your Surface even if you have an accident, such as a drop or spill.
Given the difficulty likely present, as shown by iFixit, you will
probably just get a replacement device if you break yours. If you look
at the details of the plan, you will see that a defective battery, bad
pixels, internal overheating, and more are all covered.
For comparison, the MacBook Air protection from Apple (for a
similarly priced device) is priced at $249. The Apple plan covers your
device for three years. The plan for Apple computers DOES NOT cover
accidental damage. The iPhone plan, AppleCare+, covers accidental damage
and costs $99, plus $49 for each damage incident.
You can purchase Microsoft Complete when your buy your Surface or
within 45 days of your purchase. I purchase these for devices that I
carry all the time and pay big bucks for (non-subsidized smartphones and
laptops) and peace of mind for $99 is a great deal.
Microsoft Complete for Surface is only available from the
Microsoft Store website when purchased in the same transaction as a
Surface device. Hardware coverage is described in the Smartphone plan
online at microsoftstore.com/AssureTerms. The terms of the two year
premium technical support are available at
microsoftstore.com/AssureTerms. The terms of the two year premium
technical support are available at microsoftstore.com/SupportTerms and
both sets of terms are available from an associate in store.
UPDATE: The fine print on the Microsoft Complete
order page (above) is important to read since it states you have to buy
the Surface Pro from the physical Microsoft Store or online. It doesn't
sound like people who buy the device from Best Buy, Staples, or
elsewhere may be able to get the coverage. A reader stated they may
cover it, but that you have to bring the Surface Pro into a Microsoft
Store to verify its condition.
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